Chanel Boutique Operations Manager

Istanbul • Turkey

Monday, November 3, 2025

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house that epitomizes sophistication and timeless style. As part of the esteemed Chanel Europe division, the brand is committed to delivering an unparalleled client experience through its boutique operations. Chanel is dedicated to fostering an inclusive and dynamic work environment that values diversity and personal growth, ensuring that each team member contributes to the brand's legacy of excellence.

1. Motivate and lead back-office teams to enhance client journey experiences.
2. Convey and implement the House Strategy across stock, cash, and care & repair teams.
3. Recruit, lead, and set performance goals for back-office team members, conducting regular performance reviews.
4. Identify team development areas and create action plans, including training programs.
5. Promote collaboration and knowledge sharing within the boutique.
6. Support financial health by providing analytical expertise to decision-makers.
7. Monitor retail indicators and propose corrective actions as necessary.
8. Set and pilot sales targets for the boutique and fashion advisors.
9. Report on stock and collection performance to optimize buying decisions.
10. Anticipate business evolutions and support strategic action plans.
11. Enhance daily operations by optimizing procedures.
12. Supervise inventory organization to ensure product availability.
13. Oversee stock-taking and cash management within the boutique.
14. Collaborate on scheduling for optimal floor coverage and sales support.
15. Manage maintenance, IT, security, catering, and administrative functions.
16. Ensure the boutique reflects Chanel's luxury standards and supports staff.
17. Implement the Boutique Charter and ensure compliance with regulations.
18. Drive future growth by embracing innovation and improving operational efficiency.
19. Contribute to projects implementing new tools and services for client experience enhancement.

1. University degree
2. Minimum of 5 years experience in the fashion industry
3. Native Turkish speaker
4. Fluent in English; French is an advantage

1. Excellent communication and stakeholder engagement skills
2. High level of planning and organizational skills
3. Strong analytical abilities
4. Trustworthy with high integrity and ethics
5. Proficiency in Office 365 programs

A minimum of 5 years in the fashion industry, with a focus on management, client experience, operations, and luxury.

University degree

Chanel offers a nurturing environment that supports personal growth and career advancement, fostering a culture of inclusivity and diversity.

Chanel is committed to creating an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, which enhances team diversity, complementarity, and effectiveness.