Chanel Boutique Operations Manager

Hong Kong • China

Friday, December 12, 2025

Chanel, a paragon of luxury and elegance, is a leading fashion house renowned for its timeless style and innovative designs. As part of a global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to maintaining its status as a leader in the fashion industry by fostering a culture of excellence and inclusivity.

1. Uphold the brand image through strict adherence to Boutique Standard Operating Procedures (SOPs), including housekeeping, maintenance, staff grooming, and asset protection.
2. Ensure compliance with internal standards and external regulations to maintain brand integrity.
3. Collaborate with stakeholders to formulate and update pragmatic Boutique SOPs for daily operations.
4. Conduct regular briefings for boutique staff on operational topics.
5. Lead and manage the Stock Team, CASS, Boutique Assistants, Alteration staff, and Cashiers to ensure adherence to operational procedures.
6. Manage team rosters, vendor relationships, and procurement matters as applicable.
7. Ensure accurate completion of daily sales and paperwork.
8. Address day-to-day operational issues promptly and effectively.
9. Foster a culture of operational excellence, optimization, and improvement within the boutique.
10. Engage with stakeholders on emerging topics such as omnichannel processes, risk management, and sustainability.
11. Implement operational best practices tailored to boutique specifications.
12. Lead boutique-level projects to enhance operational efficiency and client and employee experience.
13. Collaborate with the Office Retail Operations Team to implement relevant projects and tools.
14. Motivate and inspire the Boutique Support Team to achieve high standards for client and employee experience.
15. Support team members' development through regular performance conversations and learning plans.

1. Minimum of 5 years in retail operations, with at least 3 years in team management.
2. Experience in the fashion or luxury industry is advantageous.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in operational optimization and process improvement.
4. Ability to manage multiple stakeholders and projects effectively.
5. Strong problem-solving and decision-making skills.

A minimum of 5 years in retail operations, with at least 3 years in a team management role. Experience in the fashion or luxury industry is preferred.

Chanel offers a dynamic work environment that fosters personal and professional growth, with a commitment to inclusivity and diversity. Employees benefit from comprehensive development programs and opportunities for career advancement.

Chanel is dedicated to cultivating an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and individuality to enhance team effectiveness and innovation.