Chanel Boutique Operations Manager

Mexico City • Mexico

Friday, January 10, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovation. As part of a global leader in luxury goods, Chanel offers a dynamic environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of high performance and continuous development, providing employees with the opportunity to grow and excel in their careers.

1. Manage the back of house team to execute operational and administrative duties while maintaining Chanel's standards of customer service and teamwork.
2. Establish and maintain strong client relationships by responding promptly to queries and ensuring clients are informed appropriately.
3. Assist on the boutique sales floor as needed, applying Chanel standards of customer service.
4. Collect information and data for statistical and financial reports for the boutiques and Head Office.
5. Maintain statistical records and conduct mid-month estimates with Boutique Managers.
6. Code invoices, maintain records, and send to Head Office.
7. Update store policies/procedures manuals as per updates from Head Office.
8. Become a super-user for all back-office systems and processes.
9. Process bank deposits and perform daily cash register reconciliations.
10. Ensure prompt ordering of stationery and boutique supplies.
11. Handle telephone calls professionally, providing relevant information and taking accurate messages.
12. Ensure secure and accurate use of the cash register, including opening, balancing, checking, and closing.
13. Assist in the process for international and local boutique repairs, maintaining accurate control records and communicating repair status.
14. Assist in minor accessories and watch repairs, keeping inventories current.
15. Communicate with contractors/vendors and management/IT to provide services for the boutique.
16. Manage Cashiers, Stockists, and alterations.
17. Work with the Boutique Director and Sales Manager to order, organize, and allocate staff uniforms.
18. Communicate with corporate to order spare parts and alterations supplies.
19. Work with the Fashion Director and Visual Merchandiser to coordinate orders and invoices related to Visual Merchandising.
20. Develop and maintain expert standards of product knowledge.
21. Communicate and coordinate effectively with colleagues and management within own and other boutiques, as well as with Chanel Head Office.
22. Assist Operations Assistant in the preparation and organization of cycle counts and annual boutique inventories.
23. Assist with the preparation and attendance of regular events, including special events and promotions.
24. Adhere to Health & Safety and Security procedures and guidelines.
25. Maintain working knowledge of current merchandising guidelines and ensure standards are met.
26. Check the quality of incoming and outgoing merchandise, ensuring correct ticketing and packaging.
27. Adhere to dress code, grooming, and conduct guidelines as specified within the Chanel Charter.
28. Ensure back-office areas are kept clean and well-organized.
29. Participate in and complete training provided, acquiring high standards of customer service and product knowledge.
30. Actively participate in meetings and personal development activities.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.

1. Detail-oriented with excellent organizational skills.
2. Excellent verbal and written communication skills.
3. Comfortable working with different departments and teams.
4. Strong skills in managing and mentoring a team.
5. Fluent in English; French is a plus.

A minimum of 4-6 years in leadership roles within retail operations or stock management.

Opportunities for professional development and recognition for personal success.

Chanel fosters a culture of high performance, creativity, and continuous development. The brand values teamwork and autonomy, providing employees with support from leadership while encouraging individual accountability and recognition.