Chanel

Boutique Operations Manager

Chanel is a prestigious luxury fashion brand known for its timeless elegance, exceptional craftsmanship, and innovative designs. With a rich heritage, Chanel continues to set the standard in the fashion industry, offering a wide range of high-end products including fashion, accessories, and beauty items.

1. Manage the back of house team in executing operational and administrative duties.
2. Establish and maintain strong client relationships.
3. Provide the highest level of customer service to colleagues and clients.
4. Collect information and data for statistical and financial reports.
5. Maintain statistical records for boutiques.
6. Conduct mid-month estimates with Boutique Managers.
7. Code invoices and maintain records.
8. Update store policies and procedures manuals.
9. Process bank deposits and perform cash register reconciliations.
10. Ensure secure and accurate use of the cash register.
11. Assist in boutique repairs and manage inventory.
12. Communicate with contractors, vendors, and management for boutique services.
13. Manage cashiers, stockists, and alterations.
14. Order and allocate staff uniforms and supplies.
15. Coordinate with corporate and local teams for visual merchandising.
16. Develop and maintain expert standards of product knowledge.
17. Communicate and coordinate with colleagues and management.
18. Assist in the preparation and organization of cycle counts and inventories.
19. Adhere to Health & Safety and Security procedures.
20. Maintain merchandising guidelines and product quality standards.
21. Participate in training and personal development activities.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.

1. Detail-oriented and excellent organizational skills.
2. Excellent verbal and written communication skills.
3. Strong skills in managing and mentoring a team.
4. Fluent in English; French is a plus.

At least 4-6 years of experience in leadership retail operations and/or stock management.

Developing leadership skills.Accountability and recognition for personal success.

The role is based in CDMX, offering a dynamic and supportive environment where autonomy is encouraged, and collaboration with leadership teams is valued.