Chanel Boutique Operations Manager

Cancun • Mexico

Friday, December 20, 2024

Chanel, a revered name in the luxury fashion industry, is synonymous with timeless elegance and sophistication. As part of the global conglomerate that epitomizes luxury, Chanel offers a dynamic and enriching work environment. The brand is committed to fostering a culture of excellence, innovation, and unparalleled customer service, making it a distinguished employer in the fashion world.

1. Oversee the back-of-house team to ensure operational and administrative tasks align with Chanel's standards of customer service and teamwork.
2. Establish and maintain strong client relationships by responding to internal and external queries promptly.
3. Assist on the boutique sales floor, applying Chanel's customer service standards.
4. Collect and maintain statistical and financial data for reports to Boutiques and Head Office.
5. Conduct mid-month estimates and manage invoice coding and record-keeping.
6. Update store policies and procedures as per Head Office guidelines.
7. Manage cash register operations, including daily reconciliations and bank deposits.
8. Coordinate international and local boutique repairs, maintaining accurate control records.
9. Manage boutique supplies and ensure prompt ordering of necessary items.
10. Communicate with contractors, vendors, and management to provide boutique services.
11. Support the Fashion Division in ordering and organizing staff uniforms and supplies.
12. Assist in coordinating visual merchandising orders and invoices with Paris and local teams.
13. Develop and maintain expert product knowledge to share with the team.
14. Ensure confidentiality of the company's commercial activities and internal affairs.
15. Assist in the preparation and organization of cycle counts and annual inventories.
16. Adhere to Health & Safety and Security procedures and guidelines.
17. Maintain working knowledge of merchandising guidelines and ensure product quality control.
18. Participate in training to acquire high standards of customer service and product knowledge.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.

1. Detail-oriented with excellent organizational skills.
2. Excellent verbal and written communication skills.
3. Strong skills in managing and mentoring a team.
4. Fluency in English; French language skills are a plus.

A minimum of 4-6 years in leadership roles within retail operations or stock management is required.

Chanel offers a comprehensive benefits package, including opportunities for professional development and recognition for individual success.

Chanel fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to work autonomously while receiving support from leadership, creating an environment where high performance and teamwork are celebrated.