Chanel Boutique Operations Manager

Cancun

Friday, December 20, 2024

Chanel is a prestigious luxury fashion brand known for its timeless elegance, exceptional quality, and innovative designs. With a strong global presence, Chanel is committed to delivering unparalleled customer experiences and maintaining the highest standards of excellence across all its boutiques.

1. Oversee the back-of-house team in executing operational and administrative tasks.
2. Ensure adherence to Chanel standards of customer service and product knowledge.
3. Establish and maintain strong client relationships.
4. Assist on the boutique sales floor as needed.
5. Collect information and data for statistical and financial reports.
6. Maintain statistical records for the boutiques.
7. Conduct mid-month estimates with Boutique Managers.
8. Code invoices and maintain records.
9. Update store policies and procedures.
10. Manage cash registers and perform daily reconciliations.
11. Handle telephone calls professionally.
12. Assist in boutique repairs and inventory management.
13. Communicate with contractors and vendors.
14. Manage cashiers, stockists, and alterations.
15. Support the Fashion Division with uniform and supplies management.
16. Coordinate with Head Office and local teams for visual merchandising.
17. Develop and maintain expert product knowledge.
18. Ensure confidentiality of the company's commercial activities.
19. Assist in cycle counts and annual inventories.
20. Participate in events and promotions.
21. Adhere to Health & Safety and Security procedures.
22. Maintain merchandising standards and product quality.
23. Participate in training and personal development.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.

1. Detail-oriented and excellent organizational skills.
2. Excellent verbal and written communication skills.
3. Strong skills in managing and mentoring a team.
4. Fluent in English; French is a plus.

At least 4-6 years of experience in leadership retail operations and/or stock management.

Opportunity to develop leadership skills and gain recognition for success.

Located in Cancun, the workplace culture at Chanel emphasizes teamwork, autonomy, and support from leadership. The environment is dynamic, with a focus on maintaining high standards and delivering exceptional customer service.