Chanel Boutique Operations Intern

Paris • France

Tuesday, February 18, 2025

Chanel, a prestigious name in luxury fashion, was founded by Gabrielle Chanel and is renowned for its exquisite creations spanning Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. As part of its commitment to exceptional craftsmanship, Chanel has acquired numerous specialized suppliers and artisans, many of whom are based at the 19M hub between Paris and Aubervilliers. Chanel is dedicated to ultimate luxury, placing creation at the heart of its core values.

1. Assist in welcoming clients at the collection point and manage operational order processes.
2. Conduct commercial outreach and enhance retail client experience.
3. Diagnose garments for cleaning, confirm reservations with the Atelier, and request quotes.
4. Record orders, process payments, and track orders using Excel.
5. Communicate with clients regarding reservations, quotes, delays, disputes, and deliveries.
6. Manage the hotline and after-sales service for clients.
7. Coordinate with Chanel boutiques and manage B2B communications.
8. Generate codes for order traceability and label items for the Atelier.
9. Oversee back-office website operations and coordinate between online clients, delivery personnel, and the cleaning Atelier.
10. Ensure garments are transferred to transporters between the collection point and the Atelier.
11. Order and manage delivery personnel for client deliveries within Paris.
12. Archive order tickets and send daily reports.
13. Open and close the cash register and boutique.
14. Train Chanel boutique teams on the La Sirène service.
15. Actively promote La Sirène offerings and contribute to acquiring new clients and business partners.

1. Bachelor's degree or higher (BAC+5) with a strong interest in luxury, communication, client experience, and sustainability.

1. Agility and flexibility in a startup-like environment.
2. Proficiency in English and strong computer skills, especially Excel.
3. Reliability, rigor, curiosity, adaptability, and excellent interpersonal skills.

No specific experience required, but a strong interest in luxury and sustainability is essential.

Bachelor's degree or higher (BAC+5).

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career development and diverse career paths. The company values diversity and is committed to fair treatment of all candidates.

Chanel is an independent creative house that places people at the center of its operations. The company thrives on excellence while encouraging personal fulfillment and values the uniqueness of each individual, which enriches its teams. Chanel is committed to diversity in all its forms.