Chanel Boutique Manager

Chanel is an independent, privately held French luxury house renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. The brand is synonymous with craftsmanship, timeless design and exceptional client service; as an employer it expects exacting standards, discretion and strong brand stewardship across its global retail network.

1. Lead and inspire the boutique team to deliver exceptional customer service and achieve sales and profitability targets.
2. Develop and sustain long-term client relationships through personalised clienteling, appointments and VIP servicing.
3. Manage all boutique operations including opening/closing procedures, cash handling, stock control and inventory replenishment.
4. Implement Chanel visual merchandising and brand presentation standards to ensure a consistent luxury environment.
5. Recruit, coach and develop boutique staff; run performance reviews and deliver ongoing sales and product training.
6. Plan and execute local commercial initiatives, events and trunk shows to drive traffic and client acquisition.
7. Analyse sales KPIs, produce regular reports and translate insights into action plans to optimise performance.
8. Ensure compliance with company policies, loss prevention procedures and local regulatory requirements.

1. Proven leadership in retail management within luxury goods, beauty or perfumery.
2. Strong commercial acumen with a track record of meeting or exceeding sales targets.
3. Excellent clienteling and interpersonal skills, with the ability to engage high-net-worth and repeat clientele.
4. Demonstrated ability to recruit, train and develop a high-performing retail team.
5. High standards of presentation, discretion and brand guardianship.

1. Clienteling
2. Visual merchandising
3. Inventory and stock management
4. KPI analysis and sales reporting
5. Team leadership and people development
6. Event planning and execution
7. Cash handling and store operations

Typically 3–5+ years of progressively responsible retail management experience in luxury goods, with demonstrable success in beauty, fragrance or premium cosmetics environments preferred.

Secondary education or equivalent required; tertiary qualification in business, retail management or a related discipline preferred.

Chanel cultivates a culture of uncompromising quality, discretion and refined client service. Colleagues are expected to combine commercial rigour with deep product knowledge and an appreciation for heritage craftsmanship, working in an environment that prizes creativity, professionalism and long-term client relationships.