Chanel Boutique Director

Chanel is an iconic French maison of haute couture, ready-to-wear, accessories, fragrance and beauty, celebrated for its enduring aesthetic and artisanal craftsmanship. Privately held, the house combines rigorous attention to heritage with a continual commitment to creativity and international luxury retail excellence.

1. Lead the Milano Sant'Andrea boutique to achieve and exceed sales, productivity and profitability targets through strategic planning and disciplined execution.
2. Own boutique P&L, budgets and KPI reporting; implement corrective actions to optimise margin, stock turn and sell-through.
3. Recruit, coach and develop a high-performing sales and client services team; establish individual objectives, career plans and succession pathways.
4. Deliver an exemplary client experience through best-in-class clienteling, VIP relationship management and personalised service initiatives.
5. Ensure impeccable brand presentation and visual merchandising consistent with Chanel standards, including window displays, floor sets and seasonal resets.
6. Oversee inventory control, stock replenishment, allocation decisions and loss-prevention processes in coordination with regional retail operations.
7. Collaborate with regional leadership (sales, marketing, visual merchandising, client services) to execute local events, launches and CRM initiatives.
8. Maintain compliance with corporate policies, regulatory requirements and internal audit procedures; represent the boutique in regional reviews and meetings.

1. Proven leadership in luxury retail with a minimum of 5–8 years of progressive responsibility and demonstrable success managing a flagship or high-volume boutique.
2. Track record of meeting or exceeding sales targets and managing store-level P&L in a premium or luxury brand environment.
3. Strong people management skills with experience in talent development, coaching and performance management within retail.
4. Excellent interpersonal and networking skills; ability to cultivate and retain high-value clients and to represent the brand at local events.
5. Fluency in Italian and English (spoken and written) is highly desirable; additional European languages are a plus.
6. Professional demeanour, impeccable grooming and deep understanding of luxury product categories and customer expectations.

1. Retail leadership and team development
2. P&L management and KPI analysis
3. Clienteling and VIP relationship management
4. Visual merchandising and store presentation
5. Inventory management and loss prevention
6. Event planning and boutique activations
7. Microsoft Excel / Microsoft Office
8. Point-of-sale (POS) and basic CRM systems

Minimum of 5–8 years in luxury retail with significant experience managing a boutique or flagship store; demonstrable success in driving sales, managing P&L and developing teams.

Bachelor’s degree in Business, Retail Management, Fashion or a related discipline preferred; equivalent professional experience in luxury retail will be considered.

Chanel cultivates a culture of craftsmanship, discretion and creative excellence, where meticulous attention to detail and client relationships are paramount. The workplace values professional refinement, continuous learning and collaboration across international teams to sustain the maison’s legacy.