Chanel Boutique Client Engagement Specialist

Bangkok • Thailand

Wednesday, December 3, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering a dynamic and inclusive workplace where creativity and individuality are celebrated.

1. Promote a client-centric culture within the boutique.
2. Support boutique management in driving client engagement to develop long-lasting client relationships.
3. Gather and share service achievements to inspire and motivate boutique teams.
4. Act as a champion for internal client portfolio tools and encourage their use among Fashion Advisors.
5. Participate in and support day-to-day operations as directed by boutique management.
6. Proactively seek out competitors’ information on client relationship activities and report to management.
7. Implement client strategy at the boutique level in alignment with CRM strategy and marketing objectives.
8. Hold regular meetings with the marketing team to bridge office and boutique updates.
9. Work closely with marketing and boutique teams to select customers based on client activity objectives.
10. Manage and support team in building long-term relationships with clients using diverse tools and touchpoints.
11. Responsible for budget management of spontaneous gestures and gifting for key clients.
12. Conduct monthly tracking on client strategy performance and propose improvements.
13. Follow up on key performance indicators to measure campaign effectiveness.

1. At least 3 years of experience in Customer Relation Management (CRM) or Customer Experience Management (CEM).
2. Experience in luxury fashion is a strong advantage.
3. Proven track record of effective implementation of client engagement strategies.

1. Excellent communication skills in both Thai and English.
2. Ability to adapt communication style to different audiences.
3. Deep interest in building client relationships with a service-oriented mindset.
4. Passion for luxury fashion and a drive for excellence.
5. Attention to detail and a dynamic personality.

A minimum of 3 years in Customer Relation Management (CRM) or Customer Experience Management (CEM), preferably within the luxury fashion sector.

Competitive compensation and benefits package.

Ongoing training and development, supportive team environment, and the opportunity to work with one of the world's most iconic luxury brands.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams.