Chanel Boutique and Client Development Coordinator Intern

Paris • France

Monday, January 12, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and commitment to innovation. As part of its dedication to sustainability, Chanel has launched 'La Sirène,' a strategic initiative focused on the durability of its Ready-to-Wear collections. This initiative exemplifies the brand's commitment to eco-responsibility and artisanal excellence. Chanel offers a dynamic and enriching work environment, fostering creativity and professional growth.

1. Assist the Boutique Manager in all retail and client experience tasks, including continuous training.
2. Welcome clients at the Rue Duphot collection point, conduct preliminary diagnostics on garments, and liaise with the Atelier for reservations.
3. Register and track orders in the IT system, manage payments, and ensure quality follow-up until delivery.
4. Handle the hotline and after-sales service, including client interactions, delay management, and quotations.
5. Coordinate communication with Chanel retail teams and internal stakeholders (boutiques, stock, press, alterations).
6. Generate traceability codes, label garments, and transmit dossiers to the Atelier.
7. Manage the website's back office, including online orders and coordination with couriers and the Atelier.
8. Plan and track client deliveries within Paris and transfers between boutique and Atelier.
9. Support the Boutique Manager in cash management and daily reporting.
10. Enhance boutique processes and back-office operations.
11. Support business development efforts to expand the boutique's client base.
12. Enrich the B2B CRM database and maintain relationships with key partners.
13. Assist in drafting monthly growth KPI reports.
14. Update and enrich the client database, including profiling and order history analysis.
15. Participate in establishing satisfaction indicators and service quality monitoring.
16. Support client behavior analysis and report findings to the team.

1. Currently pursuing a Master's degree in Business School, University, or equivalent, with a focus on luxury, retail, sustainability, or entrepreneurship.
2. Strong interest in client relations, fieldwork, and agile/start-up environments.

1. Attention to detail and service-oriented mindset.
2. Autonomy and adaptability.
3. Strong interpersonal skills.
4. Proficiency in Microsoft Office, especially Excel.
5. Familiarity with CRM or e-commerce tools.
6. Fluent in English is appreciated.

No prior experience required, but a strong interest in luxury retail and client relations is essential.

Master's degree in progress in Business, Commerce, or related field.

An immersive experience in an innovative project led by an iconic luxury brand. Opportunity to develop cross-functional skills in retail, CRM, logistics, and business development. High client exposure and impactful operational and strategic missions. A stimulating environment combining high standards, ecological commitment, and experimentation.

Chanel fosters a culture of excellence, innovation, and sustainability. The workplace is dynamic and encourages creativity, offering employees the opportunity to engage in meaningful projects that align with the brand's high standards and ecological commitments. Employees are part of a collaborative environment where experimentation and professional growth are highly valued.