Chanel Boutique and Client Development Coordinator Intern

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of its commitment to sustainability, Chanel has launched 'La Sirène,' a strategic initiative focused on the durability of its Ready-to-Wear collections. This project underscores the brand's dedication to eco-responsibility, combining artisanal excellence with sustainable practices. Chanel offers a dynamic environment that fosters creativity and professional growth, making it a coveted employer in the luxury fashion industry.

1. Assist the Boutique Manager in all retail and client experience tasks, including continuous training.
2. Welcome clients at the collection point, conduct preliminary diagnostics of garments, and prepare reports in collaboration with the Atelier.
3. Record and track orders in the IT system, process payments, and ensure quality follow-up until delivery.
4. Manage the hotline and after-sales service, including client interactions, delay management, and estimates.
5. Coordinate communication with Chanel retail teams and internal stakeholders (boutiques, stock, press, alterations).
6. Generate traceability codes, label garments, and transmit dossiers to the Atelier.
7. Manage the website's back office, including online orders and coordination with delivery services and the Atelier.
8. Plan and monitor client deliveries within Paris and transfers between the boutique and Atelier.
9. Support the Boutique Manager in cash management and daily reporting.
10. Enhance boutique processes to align with back-office operations.
11. Support the Commercial Manager in business development tasks to expand the client base.
12. Enrich the B2B CRM database based on client visits, maintain key partner relationships, and manage operational relations.
13. Assist in drafting monthly growth KPI reports.
14. Contribute to client database enrichment and analysis, including satisfaction indicators and service quality tracking.
15. Support the analysis of client behaviors and prepare follow-up reports for the team.

1. Currently pursuing a Master's degree in Business, University, or equivalent, with an interest in luxury, retail, sustainability, or entrepreneurship.
2. Strong interest in client relations, fieldwork, and agile/start-up environments.

1. Attention to detail and service orientation
2. Autonomy and agility
3. Strong interpersonal skills
4. Proficiency in Microsoft Office, especially Excel
5. Familiarity with CRM or e-commerce tools
6. Proficiency in English is appreciated

No specific prior experience is required, though an interest in luxury retail and sustainability is beneficial.

Pursuing a Master's degree in a relevant field.

An immersive experience in an innovative project led by an iconic luxury brand, with opportunities to develop cross-functional skills in retail, CRM, logistics, and business development. High client exposure and impactful operational and strategic missions in a stimulating environment that blends excellence, ecological commitment, and experimentation.

Chanel fosters a culture of excellence, innovation, and sustainability. The company values creativity and encourages its employees to push boundaries while maintaining a commitment to ecological responsibility. The work environment is dynamic and supportive, offering opportunities for professional growth and development.