Chanel Boutique Ambassador

Rome • Italy

Monday, November 17, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovation. As part of a global conglomerate, Chanel offers a dynamic and enriching work environment that fosters creativity and excellence. The brand is committed to delivering unparalleled customer experiences and upholding the highest standards of luxury retail.

1. Serve as the initial point of contact in the boutique, adhering to grooming guidelines.
2. Warmly welcome clients and direct them to appropriate spaces and Fashion Advisors, ensuring a bespoke service for VIP clients.
3. Maintain high standards of hospitality and manage boutique traffic flow for a seamless experience.
4. Engage clients during wait times, ensuring a pleasant experience using tools provided by the Maison.
5. Stay informed about local cultural activities to facilitate engaging conversations with clients and support Fashion Advisors.
6. Share valuable insights with management to enhance client experience.
7. Act as a reference for boutique services related to the client journey, including appointment management, beverage service, and packaging.
8. Follow boutique operational guidelines as outlined in the Boutique Charter.

1. Excellent interpersonal and communication skills, with a natural ability to engage with diverse clients in a multicultural setting.
2. Strong mental agility and problem-solving orientation.
3. Flexibility and adaptability in dynamic and evolving environments.
4. Intellectual curiosity and a constant desire for personal growth and learning.
5. Motivation and keen interest in the Fashion and Luxury sector, with attention to detail and trends.
6. Team spirit and collaborative attitude.
7. Proficiency in English and fluency in a second foreign language.

1. Interpersonal communication
2. Customer service
3. Problem-solving
4. Adaptability
5. Cultural awareness
6. Team collaboration
7. Multilingual proficiency

Previous experience in luxury retail or customer service is preferred.

Chanel offers a vibrant work environment with opportunities for professional growth and development within the luxury fashion industry.

Chanel fosters a culture of excellence, creativity, and innovation, encouraging employees to thrive in a collaborative and dynamic setting. The brand values diversity and inclusivity, ensuring a respectful and supportive workplace for all.