Chanel Boutique Ambassador

Milan • Italy

Thursday, January 1, 2026

Chanel, a paragon of luxury and elegance, is a leading brand within the fashion industry, renowned for its timeless designs and commitment to excellence. As part of a prestigious conglomerate, Chanel offers a dynamic and enriching environment for professionals seeking to contribute to a legacy of innovation and sophistication.

1. Serve as the initial point of contact in the boutique, adhering to the brand's grooming standards.
2. Warmly welcome clients and direct them to appropriate spaces and Fashion Advisors, ensuring a personalized service for Very Important Clients (VICs).
3. Maintain high standards of hospitality and manage boutique traffic flow, with a focus on international clientele.
4. Engage clients during wait times using resources provided by the brand to ensure a pleasant experience.
5. Stay informed about local cultural activities to facilitate engaging conversations and support Fashion Advisors.
6. Share valuable insights with management to enhance client experience.
7. Act as a reference for boutique services related to the client journey, including appointment management, beverage service, and Art of Wrapping.
8. Follow store operation guidelines as outlined in the Boutique Charter.
9. Contribute to the animation of Morning Briefs.

1. Excellent interpersonal and communication skills with a natural ability for dialogue in a multicultural setting.
2. Strong mental agility and problem-solving orientation.
3. Flexibility and adaptability in dynamic and evolving environments.
4. Intellectual curiosity and a constant desire for personal growth and learning.
5. Motivation and keen interest in the fashion and luxury sector, with attention to detail and trends.
6. Team spirit and collaboration.
7. Proficiency in English and fluency in a second foreign language.

Experience in a customer-facing role within the luxury or fashion industry is preferred.

The position offers an opportunity to work within a prestigious brand, providing exposure to the luxury fashion industry and potential career growth.

Chanel fosters a culture of elegance, innovation, and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The brand values intellectual curiosity and personal growth, ensuring a supportive atmosphere for professional development.