Chanel Boutique Ambassador

Milan • Italy

Friday, November 21, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and exceptional craftsmanship. As part of a global conglomerate, Chanel offers a dynamic and prestigious work environment, fostering creativity and innovation in the fashion industry.

1. Serve as the initial point of contact in the boutique, adhering to grooming guidelines.
2. Warmly welcome clients and direct them to appropriate spaces and Fashion Advisors, ensuring a tailored service for Very Important Clients (VIC).
3. Maintain high standards of hospitality and manage boutique traffic, focusing on international clientele.
4. Engage clients during wait times using Maison-provided tools to ensure a pleasant experience.
5. Stay informed about local cultural activities to facilitate engaging conversations with clients and support Fashion Advisors.
6. Share valuable insights with management to enhance client experience.
7. Act as a reference for boutique services related to the client journey, including appointment management, beverage service, and Art of Wrapping.
8. Follow boutique operational instructions as outlined in the Boutique Charter.
9. Contribute to the animation of Morning Briefs.

1. Excellent interpersonal and communication skills with a natural ability to engage with diverse individuals in a multicultural setting.
2. Strong mental agility and problem-solving orientation.
3. Flexibility and adaptability in dynamic and evolving environments.
4. Intellectual curiosity and a constant desire for personal growth and learning.
5. Motivation and keen interest in the Fashion and Luxury sector, with attention to detail and trends.
6. Team spirit and collaboration.
7. Proficiency in English and fluency in a second foreign language.

1. Interpersonal communication
2. Problem-solving
3. Adaptability
4. Cultural awareness
5. Team collaboration
6. Language proficiency

Previous experience in a luxury retail or hospitality environment is preferred.

Chanel offers a prestigious work environment with opportunities for professional growth and development in the luxury fashion industry.

Chanel fosters an inclusive and dynamic workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to engage with the brand's rich heritage while contributing to its future.