Chanel Beauty Advisor

Alcalá de Henares • Spain

Tuesday, September 30, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and innovative spirit. As part of the illustrious Chanel family, employees are immersed in a culture that values creativity, craftsmanship, and a commitment to excellence. Chanel's dedication to sustainability and corporate social responsibility further enhances its reputation as a leader in the luxury fashion industry.

1. Embody the values and vision of Chanel, ensuring every client interaction reflects the brand's ethos.
2. Maintain an in-depth knowledge of Chanel's latest products, heritage, and iconic creations to share with clients and team members.
3. Create unique and memorable client experiences, transforming each encounter into a moment of exclusivity and engagement with the brand.
4. Develop and sustain authentic, emotionally connected relationships with clients, offering personalized service and advice.
5. Ensure the boutique environment is immaculate, organized, and professional at all times.
6. Proactively offer and flawlessly execute Chanel's beauty services, adhering to brand protocols.
7. Effectively manage customer service inquiries and complaints, handling complex situations with professionalism.
8. Contribute to achieving boutique sales targets and business objectives.
9. Utilize Chanel's CRM tools to capture meaningful client data, manage client portfolios, and enhance customer loyalty.
10. Engage in continuous learning to stay abreast of beauty, style, and wellness trends.

1. Experience in the beauty or luxury retail sector.
2. Intermediate proficiency in English.
3. Preferred: Training in makeup and/or aesthetics.
4. Additional languages are an asset.

1. Exceptional customer service and interpersonal skills.
2. Strong communication and storytelling abilities.
3. Proficiency in CRM tools and client data management.
4. Ability to handle challenging situations with grace and professionalism.

Previous experience in the beauty or luxury retail sector is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Chanel fosters a culture of innovation, elegance, and excellence. Employees are encouraged to embody the brand's values and contribute to a collaborative and inspiring workplace.