Chanel Assistant Business Manager

Glasgow • UK

Thursday, March 20, 2025

Chanel, a renowned leader in the luxury fashion industry, is an independent company celebrated for its commitment to creativity, human potential, and positive global impact. As part of the prestigious Chanel Beauty division, the brand is dedicated to empowering individuals to express their unique identities through exceptional fragrance, makeup, and skincare products. Chanel is synonymous with elegance and innovation, offering a dynamic environment for professional growth and development.

1. Guide and develop a team to achieve results and nurture individual talents.
2. Collaborate with the Business Manager to foster a diverse and ethical work environment.
3. Address and manage employee relations in line with Chanel policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Support business development by building Chanel’s client portfolio and tracking KPIs.
6. Manage staff rotas and operational zoning in the absence of the Business Manager.
7. Communicate retail and stock needs to ensure smooth operations.
8. Network to enhance brand presence in the local market.
9. Lead by example in creating personalized client experiences.
10. Resolve client service complaints to ensure satisfaction.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming counter environment.
12. Support counter operations, including stock management and compliance with procedures.
13. Ensure team training on till and cash handling procedures.
14. Maintain clarity in Health & Safety and Fire Safety training and procedures.

1. Strong leadership and management capabilities.
2. Strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-driven mindset with a focus on continuous improvement.

1. Client experience focus.
2. Business and market intelligence synthesis.
3. Report and proposal writing skills.
4. Planning, organization, and change management.
5. Problem-solving and dispute resolution.
6. Technological competence and awareness of digital trends.
7. Effective verbal and written communication.
8. Curiosity and personal agility.
9. Self-awareness and stress management.
10. Integrity and ethical conduct.

Proven experience in a retail management role, preferably within the luxury sector, with a focus on team leadership and client experience.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Chanel offers a comprehensive benefits package, including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts and Chanel product discounts. Benefits are subject to eligibility and may change.

Chanel is committed to fostering an inclusive culture that values personal growth and collective progress. The company embraces diversity, complementarity, and effectiveness within its teams, encouraging applications from individuals who can bring unique perspectives and experiences.