Chanel After-Sales Project Assistant

Chanel, a prestigious name in the luxury fashion industry, was founded by Gabrielle Chanel and is renowned for its exquisite creations, including Haute Couture, Prêt-à-Porter, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. As part of its commitment to ultimate luxury, Chanel emphasizes exceptional craftsmanship and creativity, maintaining a strong heritage of innovation. The brand is also known for its acquisition of specialized suppliers and artisans, many of whom are based at the 19M hub near Paris.

1. Assist the After-Sales Services Manager in developing and implementing new after-sales services for the Fashion division.
2. Support the continuous evolution of services for leather goods, footwear, and ready-to-wear, including Restoring Care, Refreshing Care, and Care Broderies.
3. Organize meetings, prepare documentation, and draft minutes.
4. Define deliverables and track project progress using Gantt charts.
5. Coordinate information flow between headquarters, markets, and external partners.
6. Update the Fashion catalog with new services and eligibility criteria.
7. Support Repair Centers and the BU SF in managing the production of leather spare parts.
8. Monitor performance metrics and implement corrective actions as needed.
9. Contribute to the 'Hyper Care & Post Implementation Review' program to maintain service excellence.
10. Conduct competitive analysis to inform future after-sales strategies.

1. Proven experience in a similar role within a corporate environment.
2. Fluency in both English and French.

1. Strong organizational and anticipatory skills.
2. Excellent interpersonal and communication abilities.
3. Proficiency in Excel, PowerPoint, and Power BI.
4. Adaptability and open-mindedness.

Experience gained from initial corporate roles, demonstrating a rigorous and organized approach.

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values individuality and diversity, ensuring equitable treatment for all candidates.

Chanel is an independent creative house that places a strong emphasis on human-centric values. The company cultivates a dynamic environment that encourages excellence and personal fulfillment, valuing the uniqueness of each team member.