Chanel After-Sales Project Assistant

Chanel, a prestigious name in the realm of luxury fashion, was established by Gabrielle Chanel in the early 20th century. The brand is renowned for its exquisite range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. Chanel is also distinguished for its acquisition of numerous specialized suppliers, manufacturers, and Métiers d'art, with eleven residing at the 19M, located between Paris and Aubervilliers. Committed to ultimate luxury, Chanel emphasizes exceptional craftsmanship and places creativity at the core of its values.

1. Assist the After-Sales Services Manager in developing and implementing new after-sales services for the Fashion division.
2. Support the continuous evolution of services for leather goods, footwear, and ready-to-wear products.
3. Organize meetings, prepare documentation, and draft minutes.
4. Define deliverables and monitor project progress, maintaining GANTT charts.
5. Coordinate information flow between headquarters, markets, and external partners.
6. Update the Fashion catalogue with new services and their eligibility.
7. Support Repair Centers, GASD, and AVH in managing the BU_SF activity, ensuring performance standards are met.
8. Contribute to the 'Hyper Care & Post Implementation Review' program to maintain service excellence across Repair Centers.
9. Collect and analyze global repair requests, propose action plans, and monitor progress.
10. Conduct competitive analysis on after-sales services.

1. Experience gained from initial roles in a corporate environment.
2. Fluency in both English and French.

1. Strong organizational and anticipatory skills.
2. Excellent interpersonal abilities.
3. Proficiency in Excel, PowerPoint, and Power BI.
4. Agility and adaptability.

Previous experience in a corporate setting, demonstrating organizational and interpersonal skills.

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse pathways. The brand values individuality and diversity, ensuring equitable treatment for all candidates.

Chanel is an independent creative house that places people at the center of its operations. The company cultivates an environment of excellence while encouraging personal development and valuing the uniqueness of each team member.