Chanel After Sales Coordinator

New York • USA

Wednesday, September 3, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence, innovation, and timeless elegance. As part of a private company, Chanel fosters an environment where creativity and individuality are celebrated, contributing to a culture that values diversity, inclusion, and personal growth. Employees are encouraged to explore the brand's rich heritage and contribute to its ongoing legacy of cultural engagement and sustainability initiatives.

1. Coordinate client repair drop-offs and perform initial assessments on repair feasibility.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and repair timelines.
3. Enter detailed information into CASS and generate claims.
4. Assist clients during pick-up by confirming completion of repair requests and processing transactions.
5. Maintain the Open Claims Report for Fashion and WFJ.
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on returned repairs from workshops.
8. Maintain active communication with workshops and follow up with clients throughout the repair lifecycle.
9. Process all incoming and outgoing stock repairs in CASS and MMS.
10. Coordinate shipping and receiving with clients and workshops.
11. Collaborate with boutique team members on client escalations.
12. Process boutique stock repairs and damages.

1. Bachelor's degree preferred
2. 2 years of experience in fashion or luxury client services

1. Excellent communication skills
2. Strong client service mindset
3. High attention to detail and organizational skills
4. Proficiency in MS Word, Excel, PowerPoint
5. Ability to work collaboratively in a team environment
6. Problem-solving skills for client escalations
7. Foreign language skills preferred

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred

The anticipated base hourly range is $24 to $30, with potential for bonuses and other variable pay.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and more.

Chanel is committed to fostering a diverse and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's legacy. The company supports employee growth through career and leadership development programs and encourages participation in community and sustainability initiatives.