Chanel After Sales Coordinator

Honolulu • USA

Saturday, November 1, 2025

Chanel, a renowned leader in the luxury fashion industry, is committed to fostering a culture of inclusivity and personal growth. As part of a prestigious global brand, employees are encouraged to contribute to the collective success of the company. Chanel values the unique perspectives and experiences of its team members, enhancing the diversity and effectiveness of its operations.

1. Assist clients during repair drop-off and perform initial assessments on repair feasibility.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and lead times.
3. Enter detailed information into CASS and generate claims.
4. Assist clients during pick-up by confirming completion of agreed repair requests and processing transactions.
5. Maintain the Open Claims Report for Fashion and WFJ.
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on returned repairs from workshops.
8. Follow up with clients throughout the repair lifecycle, including status updates and quotation approvals.
9. Maintain active communication with all workshops.
10. Respond to emails in a timely manner.
11. Process incoming and outgoing stock repairs in CASS and MMS.
12. Coordinate with clients and workshops on shipping and receiving.
13. Collaborate with boutique team members on client escalations.
14. Process boutique stock repairs and damages.

1. Bachelor's degree preferred
2. 2 years of experience in fashion or luxury client services required
3. Foreign language skills preferred

1. Strong client service mindset
2. Excellent written and verbal communication skills
3. Ability to interact with clients calmly and professionally
4. Team collaboration skills
5. Problem-solving abilities
6. High attention to detail and organizational skills
7. Proficiency in MS Word, Excel, and PowerPoint

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred

The anticipated base salary range for this position is $24.70 to $28.03 per hour. Additional compensation may include bonuses and other incentives.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is dedicated to creating a work environment where individuals can thrive and feel fulfilled. The company promotes diversity and inclusion, encouraging employees to bring their unique perspectives to the table. Chanel supports its employees' growth through career development opportunities and community engagement initiatives.