Chanel After Sales Coordinator

Dallas • USA

Wednesday, September 17, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a private company, Chanel fosters an inclusive culture that values diversity and encourages personal growth. The brand is dedicated to creating an environment where employees can thrive and contribute to the collective success of the organization. Chanel's affiliation with various cultural, social, and environmental initiatives further underscores its commitment to making a positive impact globally.

1. Assist clients with repair drop-off and perform initial assessments on repair feasibility.
2. Manage client expectations by communicating repair details, conditions, spare part availability, and repair timelines.
3. Enter detailed information into CASS and generate claims.
4. Confirm completion of agreed repair requests during client pick-up and process transactions.
5. Maintain responsibility for the Open Claims Report for both Fashion and WFJ.
6. Collaborate with the inventory team on quality alerts for the boutique.
7. Conduct quality checks on all returned repairs from workshops.
8. Provide clients with status updates, quality assessments, and quotation approvals throughout the repair lifecycle.
9. Maintain active communication with all workshops and respond to emails promptly.
10. Process all incoming and outgoing stock repairs in CASS and MMS.
11. Coordinate shipping and receiving with clients and workshops.
12. Collaborate with boutique team members on client escalations.
13. Handle boutique stock repairs and damages.

1. Bachelor's degree preferred.
2. 2 years of experience in fashion or luxury client services required.
3. Foreign language skills preferred.

1. Excellent communication skills.
2. Strong client service mindset.
3. Ability to work collaboratively in a team environment.
4. High attention to detail and organizational skills.
5. Proficiency in MS Word, Excel, and PowerPoint.
6. Ability to solve client escalations and make sound decisions.

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred.

The anticipated base salary range for this position is $24.70 to $27.00 per hour. Additional compensation may include bonuses, benefits, and other perks.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is committed to fostering a diverse and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's legacy. The company supports various initiatives in sustainability, arts and culture, and community engagement, creating a vibrant and fulfilling work environment.