Chanel After Sales Coordinator

Boca Raton • USA

Monday, September 29, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and professional development. The company values diversity and inclusivity, believing that the uniqueness of each individual enhances the effectiveness and creativity of its teams.

1. Assist clients with repair drop-off, perform initial assessments, and manage expectations regarding repair details and timelines.
2. Enter detailed information into CASS and generate claims for repairs.
3. Confirm completion of repair requests and process transactions upon client pick-up.
4. Manage Open Claims Reports for Fashion and Watches & Fine Jewelry (WFJ).
5. Collaborate with the inventory team on quality alerts and perform quality checks on returned repairs.
6. Maintain communication with workshops and clients throughout the repair lifecycle.
7. Process all incoming and outgoing stock repairs in CASS and MMS.
8. Coordinate shipping and receiving with clients and workshops.
9. Handle client escalations in partnership with boutique team members.
10. Facilitate boutique stock repair and damage processes.

1. Bachelor's degree preferred
2. 2 years of experience in fashion or luxury client services

1. Strong client service mindset
2. Excellent written and verbal communication skills
3. Ability to work collaboratively in a team environment
4. Problem-solving skills for client escalations
5. High attention to detail and organizational skills
6. Proficiency in MS Word, Excel, and PowerPoint
7. Foreign language skills preferred

A minimum of 2 years in fashion or luxury client services is required.

Bachelor's degree preferred

The anticipated base salary range for this position is $24.70 to $28.00 per hour, with potential for bonuses and other variable pay components.

Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is dedicated to fostering a culture of respect, empathy, and dignity for all. The company promotes diversity and inclusion, encouraging employees to engage with their communities through volunteerism and charitable contributions. Chanel is also committed to sustainability and cultural engagement, supporting various initiatives and programs globally.