Chanel After Sales & Repair Specialist

Dubai • UAE

Friday, January 23, 2026

Chanel, a paragon of luxury and sophistication, is renowned for its timeless elegance and unparalleled craftsmanship. As part of this esteemed brand, employees are immersed in a culture that values innovation, creativity, and the relentless pursuit of excellence. Chanel is committed to fostering an environment where talent thrives, and individuals are empowered to contribute to the brand's storied legacy.

1. Provide expert technical support by independently assessing, prioritizing, and repairing incoming fashion products from aftersales channels and internal stock.
2. Collaborate closely with boutique partners to understand client needs, ensuring each repair enhances the Chanel experience.
3. Conduct inspections to determine authenticity, quality, and reparability of merchandise, adhering to Chanel’s rigorous standards.
4. Manage repair workflow and scheduling, considering workload, lead times, warranty, and client status.
5. Execute systematic repair processes using tools such as CASS/AX, and maintain comprehensive administrative records.
6. Support quality management by assisting with recalls, vendor returns, and escalation of recurring product issues.
7. Participate in and facilitate training to continuously enhance technical and métier-specific expertise for oneself and colleagues.
8. Maintain clear, regular communication with internal and external partners to provide timely updates and ensure seamless repair operations.

1. 1–3 years of hands-on experience in a repair, technical, or similar field; experience in fashion or luxury is an advantage.
2. A technical or design background with a strong foundation in the principles of repair and maintenance.

1. Exceptional technical and operational skills with the ability to organize, prioritize, and execute repairs independently.
2. Strong verbal and written communication skills with a proven ability to build relationships and work collaboratively.
3. Proactive, resourceful attitude demonstrating urgency, self-reliance, and a passion for delivering superior customer service.
4. High level of attention to detail, discretion, and a commitment to upholding Chanel’s standards.
5. Analytical and problem-solving abilities with the confidence to resolve issues independently and the judgment to escalate collaboratively when needed.

1–3 years of hands-on experience in a repair, technical, or similar field; experience in fashion or luxury is an advantage.

A technical or design background.

Chanel offers a dynamic work environment, opportunities for continuous learning, and the chance to contribute to the legacy of a prestigious brand.

Chanel fosters a collaborative and passionate workplace culture dedicated to excellence and service. Employees are encouraged to embody the brand's standards of care, precision, and authenticity, contributing to the legacy and reputation of the House.