Chanel Account Manager

Welwyn Garden City • UK

Tuesday, April 22, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of the esteemed fashion and beauty industry, Chanel offers an environment where individuality is celebrated and nurtured. The brand is dedicated to empowering its employees and clients alike, fostering a culture of innovation and excellence.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that promotes team collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning to optimize client experience.
7. Communicate stock needs and provide feedback to influence business strategies.
8. Deliver personalized client experiences and resolve service complaints holistically.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Embody and promote Chanel's brand values and heritage.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching and feedback.
4. Decisive and performance-oriented with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused abilities.
4. Effective communication and storytelling skills.
5. Curiosity and adaptability.
6. Self-awareness and stress management.

Previous experience in a retail management role, preferably within the luxury beauty or fashion industry.

Chanel offers a comprehensive benefits package, including private medical insurance, pension, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and encourages applications from individuals who can contribute unique perspectives and experiences.