Chanel Account Manager

Thurrock • UK

Monday, September 8, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to creativity, individuality, and positive global impact. As an independent entity, Chanel fosters an environment where human potential is cultivated and unique talents are celebrated. The brand's parent company, Chanel S.A., upholds these values across its diverse portfolio, ensuring a consistent and enriching experience for both employees and clients.

1. Lead and mentor a dynamic team to achieve sales targets and personal development goals.
2. Foster an environment of ethics, integrity, and diversity to enhance team collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate effective communication within the team to ensure shared knowledge and accountability.
5. Develop and implement business initiatives aligned with brand vision and strategy.
6. Manage client portfolio growth through strategic data capture and relationship building.
7. Oversee staff scheduling and operational zoning to optimize client experience.
8. Communicate retail and stock needs to relevant parties and provide strategic feedback to line management.
9. Create personalized client experiences and resolve service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming retail environment.
11. Embody and promote Chanel's brand values and heritage among clients and team members.
12. Implement training and ensure compliance with uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong analytical and strategic thinking abilities.
3. Demonstrated ability to develop and empower team members.
4. Experience in performance management and continuous improvement initiatives.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Strong communication skills, both verbal and written.
5. Ability to inspire and engage team members.
6. Proficiency in performance management and coaching.
7. Curiosity and willingness to learn continuously.

Significant experience in a retail management role, preferably within the luxury beauty or fashion sector.

Chanel offers a comprehensive benefits package that includes private medical insurance, a pension plan, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle discounts, and a service awards program. Benefits are subject to eligibility and may change.

Chanel is dedicated to fostering an inclusive culture that supports personal and professional growth. The company values diversity and encourages applications from individuals who can bring unique perspectives and experiences. Chanel believes that the distinctiveness of each employee enhances team effectiveness and contributes to collective success.