Chanel Account Manager

Stansted Airport • UK

Friday, February 21, 2025

Chanel is a prestigious independent luxury brand renowned for its commitment to creativity, human potential, and positive global impact. As part of the elite fashion industry, Chanel offers a unique work environment where individuality is celebrated and nurtured. The brand is dedicated to empowering employees and clients alike, fostering an atmosphere where innovation and excellence thrive.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters team collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Drive business development initiatives aligned with Chanel's brand vision and strategy.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide strategic feedback to influence business strategies and recommendations.
9. Deliver exceptional client experiences and build long-lasting relationships.
10. Embrace and integrate digital shopping trends into the client journey.
11. Resolve client service complaints with a holistic approach.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Act as a Chanel brand ambassador, sharing brand knowledge and heritage with clients and team.
14. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching and feedback.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Excellent communication and storytelling skills.
5. Adaptability and continuous learning mindset.
6. Integrity and ethical conduct.

Previous experience in a managerial role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand encourages diversity and believes in the power of individual uniqueness to enhance team effectiveness. Chanel is committed to creating a supportive environment where employees can thrive.