Chanel Account Manager

Oxford • UK

Thursday, January 8, 2026

Chanel, a paragon of luxury and elegance, operates as an independent entity committed to fostering creativity, nurturing human potential, and making a positive global impact. As part of the esteemed fashion conglomerate, Chanel offers a unique opportunity for individuals to contribute to a brand that values distinctiveness and innovation. The company is renowned for its exceptional fragrance, makeup, and skincare creations that empower clients to express their true selves.

1. Lead and mentor a dynamic team to achieve business results and develop individual talents.
2. Foster an environment of ethics, integrity, and diversity to enhance team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff rotas and operational zoning to optimize client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace digital shopping trends and resolve client service complaints holistically.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Embody Chanel's values and share brand knowledge with clients and the team.
13. Implement training and adhere to uniform and grooming guidelines.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and relationship-focused abilities
4. Empathy and coaching skills
5. Performance management and delegation
6. Strong verbal and written communication skills
7. Curiosity and continuous learning mindset
8. Self-awareness and stress management
9. Integrity and ethical conduct

Proven experience in a leadership role within the luxury retail sector, with a focus on team development and client relationship management.

Chanel offers comprehensive benefits designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, and arts and culture ticket discounts. Additional benefits include employee recognition programs and exclusive Chanel product discounts.

Chanel is dedicated to cultivating an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workforce with varied perspectives and experiences.