Chanel Account Manager

Montreal • Canada

Thursday, September 11, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and unparalleled quality. As part of the esteemed Chanel family, employees are immersed in a culture that values innovation, creativity, and excellence. Chanel Canada ULC, a subsidiary of the global Chanel brand, is committed to fostering an inclusive workplace that celebrates diversity and encourages personal growth.

1. Achieve planned Beauty and Fragrance sales targets for the year.
2. Implement proactive sales initiatives to maximize and exceed objectives.
3. Ensure 100% sales on promotions and limited edition items.
4. Deliver superior customer service by demonstrating interest, courtesy, and sincerity towards clients.
5. Provide personalized consultations to ensure exceptional customer care.
6. Develop and motivate the counter team to achieve a minimum number of items per transaction.
7. Participate in the development of the sales team to align with sales objectives through preparation and regular follow-ups.
8. Ensure all analysts receive daily, weekly, and monthly sales targets, documented on personalized productivity reports.
9. Train and develop each analyst and participate in the training of new analysts.
10. Coordinate with the territory manager and store to ensure successful events and promotions.
11. Maintain Chanel hygiene standards at all times.
12. Actively participate in in-store merchandising.
13. Ensure promotional dates are adhered to at the counter.
14. Keep merchandising updated and in line with Chanel's style and guidelines.
15. Manage inventory for Beauty and Fragrance products, including stock rotation and availability.
16. Assist the Cosmetics Manager in organizing work schedules to ensure appropriate counter coverage.
17. Regularly participate in meetings with the counter team, store managers, territory manager, and visual presentation team.
18. Maintain strong relationships with fragrance associates by communicating objectives.
19. Conduct team and/or individual meetings to review and set sales goals.

1. Proven track record in sales and customer service within the luxury retail sector.
2. Experience in team development and motivation.
3. Strong organizational and communication skills.

1. Sales and customer service expertise.
2. Team leadership and motivational skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in inventory management.

Minimum of 2 years experience in a similar role within the luxury retail industry.

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams.