Chanel Account Manager

Milton Keynes

Friday, January 3, 2025

CHANEL is an independent company that values creativity, human potential, and positive global impact. Known for its iconic founder Gabrielle Chanel, the brand emphasizes individuality and supports personal journeys through its exceptional fragrance, makeup, and skincare offerings.

1. Lead and mentor a team to achieve results and develop individual talents.
2. Create an ethical and diverse environment for positive team collaboration.
3. Manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure collective knowledge.
5. Share brand vision and business challenges with the team.
6. Build CHANEL’s client portfolio through data capture.
7. Develop business initiatives aligned with brand strategy.
8. Manage staff rotas and operational zoning for optimal client experience.
9. Communicate retail and stock needs to relevant parties.
10. Provide feedback and reporting to influence strategies.
11. Create personalized client experiences and build relationships.
12. Embrace digital shopping trends and resolve client service complaints.
13. Ensure adherence to visual merchandising guidelines.
14. Share knowledge of the brand's heritage and know-how.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and influencing skills
4. Ability to develop and empower people
5. Performance management and coaching skills
6. Verbal and written communication skills
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Integrity and ethics

Experience in leading teams and managing retail operations is required.

Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

CHANEL fosters an inclusive culture that nurtures personal growth and values diversity, complementarity, and effectiveness. The company is located in Milton Keynes.