Chanel Account Manager

Milton Keynes • UK

Friday, January 3, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its dedication to excellence, Chanel offers a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy. Chanel is part of a larger conglomerate known for its leadership in the luxury fashion industry, providing employees with unparalleled opportunities for growth and development.

1. Lead and mentor a team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate stock needs and provide feedback to influence business strategies.
8. Deliver personalized client experiences and resolve service complaints holistically.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Act as a Chanel ambassador, sharing brand knowledge and implementing training.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-driven with a focus on continuous improvement.

1. Excellent verbal and written communication skills.
2. Ability to build relationships and influence others.
3. Empathy and coaching skills for team development.
4. Self-awareness and stress management capabilities.

Significant experience in a leadership role within the luxury retail sector, with a focus on client relations and team management.

Bachelor's degree in Business, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds to enrich its team with varied perspectives and experiences.