Chanel Account Manager

Manchester • UK

Thursday, October 23, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and the cultivation of human potential. As part of its global operations, Chanel offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's esteemed legacy. The company is dedicated to making a positive impact in the world and values diversity, ethics, and integrity in its workforce.

1. Lead and mentor a team to achieve sales goals and develop individual talents.
2. Foster a collaborative and ethical team environment.
3. Address and manage employee relations issues with support from the Retail Development Manager.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Develop business initiatives and manage client portfolios in line with brand strategy.
6. Oversee staff rotas and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence strategic decisions.
9. Create personalized client experiences and build long-lasting relationships.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Act as a Chanel brand ambassador, sharing knowledge and implementing training.
12. Uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical skills.
3. Collaborative and relationship-focused abilities.
4. Empathy and coaching skills.
5. Strong communication skills, both verbal and written.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.

Proven experience in a leadership role within a retail environment, preferably in the luxury sector.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that encourages personal growth and collective progress. The company values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Chanel is committed to creating a supportive environment where employees can thrive both professionally and personally.