Chanel Account Manager

Manchester • UK

Monday, August 18, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to creativity, individuality, and positive global impact. As an independent entity, Chanel fosters an environment where human potential is cultivated, and unique talents are celebrated. The brand is part of a larger conglomerate that upholds similar values, ensuring a consistent dedication to excellence across all its divisions.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters team collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client service.
7. Communicate stock needs and provide feedback to influence business strategies.
8. Deliver personalized client experiences and resolve service complaints holistically.
9. Ensure adherence to visual merchandising guidelines and maintain a pristine retail environment.
10. Serve as a Chanel ambassador, sharing brand knowledge and ensuring compliance with grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching.
4. Performance-driven with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Excellent verbal and written communication skills.
5. Curiosity and personal agility.
6. Self-awareness and stress management.

Previous experience in a leadership role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, and employee recognition programs. Additional benefits include arts and culture ticket discounts, Chanel product discounts, and access to employee assistance programs.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values diversity and encourages applications from individuals who can bring unique perspectives and experiences to the team.