Chanel Account Manager

Manchester • UK

Monday, May 19, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of the Chanel Beauty division, the company emphasizes individuality and self-expression through its exquisite range of fragrances, makeup, and skincare products. Chanel is dedicated to fostering a supportive and inclusive work environment that encourages personal and professional growth.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment fostering collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace digital shopping trends and resolve client service complaints holistically.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Empathy and coaching skills.
5. Strong communication and storytelling abilities.
6. Curiosity and continuous learning mindset.
7. Integrity and ethical standards.

Proven experience in a leadership role within a luxury retail environment, with a focus on team development and client relationship management.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, and retail discounts. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs. Benefits are subject to eligibility and may change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the power of diversity and encourages applications from individuals who can contribute unique perspectives and experiences.