Chanel Account Manager

Luton • UK

Wednesday, December 17, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its commitment to creativity, individuality, and positive global impact. As an independent entity, Chanel cultivates human potential and encourages a culture of innovation. The brand's parent company, Chanel S.A., upholds these values across its diverse portfolio, ensuring a consistent dedication to excellence and sophistication.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Foster an ethical, diverse, and collaborative team environment.
3. Address and manage employee relations issues in alignment with Chanel's policies.
4. Facilitate effective team communication to ensure shared knowledge.
5. Articulate the brand vision and business challenges to empower the team.
6. Expand Chanel's client portfolio through strategic data capture.
7. Develop business initiatives aligned with brand strategy.
8. Manage staff rotas and operational zoning for optimal client experience.
9. Communicate retail and stock needs to relevant parties.
10. Provide feedback to line managers to influence strategic decisions.
11. Create personalized client experiences and build lasting relationships.
12. Embrace digital shopping trends and omni-channel strategies.
13. Resolve client service complaints holistically.
14. Ensure adherence to visual merchandising guidelines.
15. Act as a Chanel brand ambassador, sharing knowledge of the brand's heritage and values.
16. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Empathy and coaching abilities.
5. Strong verbal and written communication.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

Significant experience in a retail management role, preferably within the luxury sector.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the unique perspectives and experiences candidates bring.