Chanel Account Manager

London • UK

Thursday, May 29, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and human potential. As part of the global luxury conglomerate, Chanel continues to set the benchmark in fashion, beauty, and fragrance. The brand is dedicated to fostering an environment where individuality is celebrated and nurtured, ensuring a positive impact on the world.

1. Lead and mentor a dynamic team to achieve results and develop individual talents.
2. Create an environment rich in ethics, integrity, and diversity to foster team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Develop business initiatives aligned with the brand's vision and strategy.
6. Manage staff scheduling to ensure optimal client experience.
7. Communicate retail and stock needs effectively.
8. Provide feedback and reporting to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace digital shopping trends and ensure a seamless omni-channel journey.
11. Resolve client service complaints holistically to ensure satisfaction.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Embody Chanel's values and share brand knowledge with clients and the team.
14. Implement training and adhere to uniform and grooming guidelines.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and relationship-focused
4. Ability to develop and empower people
5. Performance-minded and decisive
6. Excellent verbal and written communication skills
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Enthusiasm and motivation
10. Integrity and ethics

Proven experience in a retail management role, preferably within the luxury sector, with a strong track record of leading teams and driving business growth.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and Chanel product discounts. Benefits are subject to eligibility and may change.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich the brand's perspective and potential.