Chanel Account Manager

London • UK

Friday, February 21, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent entity, Chanel fosters an environment where individuality is celebrated, and human potential is cultivated. The brand is dedicated to making a positive impact globally, with a focus on empowering individuals to express their true selves through exceptional beauty products. As part of its mission, Chanel Beauty emphasizes the uniqueness of each person, offering unparalleled fragrance, makeup, and skincare creations.

1. Lead and mentor a dynamic team to achieve business results and develop individual talents.
2. Foster an environment of ethics, integrity, and diversity to promote positive team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies, with support from the Retail Development Manager.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning to ensure optimal client experiences.
7. Communicate retail and stock needs to relevant parties and provide feedback to influence strategies.
8. Create personalized client experiences and build long-lasting relationships.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Act as a Chanel ambassador, embodying the brand's values and sharing its heritage with clients and team members.

1. Leadership and management skills
2. Strategic thinking and analytical abilities
3. Collaborative and relationship-focused
4. Ability to develop and empower team members
5. Performance-driven and decisive
6. Excellent verbal and written communication skills
7. Curiosity and continuous learning mindset
8. Self-awareness and stress management
9. Integrity and ethical conduct

Proven experience in a leadership role within the luxury retail sector, with a focus on client relationship management and team development.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, and access to mental wellbeing support. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and exclusive employee sales. Recognition programs celebrate service milestones with additional holidays and retail vouchers.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, recognizing the value of varied perspectives and experiences.