Chanel Account Manager

Liverpool • UK

Monday, August 18, 2025

Chanel stands as a beacon of luxury and innovation in the fashion and beauty industry. As an independent entity, Chanel champions the freedom of creation, nurturing human potential while striving to make a positive global impact. The brand is renowned for its commitment to individuality, as epitomized by its founder, Gabrielle Chanel. As part of the Chanel family, employees are encouraged to explore their unique talents and contribute to the brand's legacy of excellence.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that encourages collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning to optimize client experiences.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence business strategies.
9. Create personalized client experiences and resolve service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Embody and promote the values and heritage of the Chanel brand.
12. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Empathy and coaching skills.
5. Effective communication and storytelling abilities.
6. Self-awareness and stress management.
7. Integrity and ethical conduct.

Proven experience in a retail leadership role, preferably within the luxury sector.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and employee recognition programs. Benefits are subject to eligibility and may change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and encourages applications from individuals who bring unique perspectives and experiences. Chanel is committed to nurturing an environment where each team member can thrive and contribute to the brand's success.