Chanel Account Manager

Liverpool • UK

Tuesday, June 24, 2025

Chanel, a beacon of luxury and innovation, operates as an independent entity that champions creative freedom and the cultivation of human potential. As part of its mission, Chanel Beauty seeks to empower individuals to express their unique selves through exceptional fragrance, makeup, and skincare offerings. The brand is renowned for its commitment to excellence and its dedication to making a positive impact globally.

1. Lead and mentor a team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies and procedures.
3. Facilitate team communication to ensure collective knowledge and accountability.
4. Build Chanel’s client portfolio through strategic data capture and business initiatives.
5. Manage staff rotas and operational zoning to ensure optimal client experience.
6. Communicate retail and collateral stock needs effectively.
7. Provide feedback and reporting to influence strategies and recommendations.
8. Create personalized client experiences and build long-lasting relationships.
9. Embrace digital shopping trends and resolve client service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming business environment.
11. Embody Chanel's values and share brand knowledge with clients and team.
12. Implement training and uphold uniform and grooming standards.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and relationship-focused abilities
4. Empowerment and coaching skills
5. Performance-minded and decisive
6. Effective communication and storytelling skills
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Enthusiasm and motivation
10. Integrity and ethical conduct

Proven experience in leadership roles within the luxury retail sector, with a focus on client experience and team development.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Benefits are eligibility-dependent and subject to change.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.