Chanel Account Manager

Liverpool • UK

Monday, February 24, 2025

Chanel, a renowned independent luxury brand, is celebrated for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel continues to embody the visionary spirit of its founder, Gabrielle Chanel, by fostering an environment where individuality and innovation are paramount. The brand is dedicated to empowering its employees and clients alike, offering exceptional experiences through its distinguished fragrance, makeup, and skincare offerings.

1. Lead and mentor a dynamic team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies and procedures.
3. Facilitate regular team and individual communication to ensure collective knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff rotas and operational zoning to ensure optimal client experience and floor coverage.
6. Communicate retail and collateral stock needs to relevant parties.
7. Provide feedback and reporting to influence strategies and recommendations.
8. Create personalized client experiences and build long-lasting relationships on the selling floor.
9. Embrace digital shopping trends and facilitate the resolution of client service complaints.
10. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming business environment.
11. Embody Chanel's brand values and share knowledge of its heritage and know-how with clients and team members.
12. Implement training and adhere to uniform and grooming guidelines.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching and feedback.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused communication skills.
4. Empathy and performance management capabilities.
5. Strong verbal and written communication skills.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management abilities.

Demonstrated experience in a leadership role within a luxury retail environment, with a focus on client relations and team development.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also enjoy access to arts and culture ticket discounts, Chanel product discounts, and employee-only sales. Additional benefits include an employee assistance program and recognition awards.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse candidates, valuing the perspectives and experiences they bring.