Chanel

Account Manager

CHANEL is an independent company that values creativity, human potential, and positive global impact. Known for its unique approach to fashion and beauty, CHANEL aims to empower individuals through exceptional fragrance, makeup, and skincare products. The company fosters an inclusive culture that nurtures personal growth and collective progress.

1. Lead and mentor a team to achieve results and develop individual talents.
2. Create an ethical and diverse environment for positive team collaboration.
3. Manage employee relations issues with support from the Retail Development Manager.
4. Facilitate team communication to ensure collective knowledge.
5. Share brand vision and business challenges with the team.
6. Build CHANEL’s client portfolio through data capture.
7. Develop business initiatives in line with brand strategy.
8. Manage staff rotas and operational zoning for optimal client experience.
9. Communicate retail and stock needs to necessary parties.
10. Provide feedback and reporting to influence strategies.
11. Create personalized client experiences and build relationships.
12. Embrace digital shopping trends and resolve client service complaints.
13. Ensure adherence to visual merchandising guidelines.
14. Implement training and respect uniform and grooming guidelines.

1. Leadership and management skills
2. Strategic thinking
3. Relationship-focused
4. Ability to develop and empower people
5. Performance-minded and decisive
6. Verbal and written communication
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Enthusiasm and motivation
10. Trustworthiness and integrity

CHANEL offers benefits supporting professional and personal life, including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

CHANEL is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual. The company encourages diversity and believes it enhances team effectiveness. The role is based in Liverpool.