Chanel Account Manager

Liverpool • UK

Thursday, December 12, 2024

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent company, Chanel fosters an environment that values individuality and encourages personal and professional growth. The brand, part of the larger luxury conglomerate, is dedicated to making a positive impact globally while maintaining its iconic status and heritage.

1. Lead and inspire a team to achieve results and develop individual talents.
2. Create an ethical and diverse environment fostering positive team collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture.
6. Develop business initiatives aligned with brand vision and strategy.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to relevant parties.
9. Provide feedback and reporting to influence business strategies.
10. Create personalized client experiences and build long-lasting relationships.
11. Embrace digital shopping trends and ensure a seamless omni-channel journey.
12. Resolve client service complaints holistically to ensure satisfaction.
13. Adhere to visual merchandising guidelines and maintain a welcoming environment.
14. Implement training and ensure adherence to uniform and grooming standards.

1. Proven leadership and management experience.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-oriented with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Empathy and effective communication.
5. Curiosity and continuous learning.
6. Self-awareness and stress management.
7. Integrity and ethical conduct.

Significant experience in a leadership role within the retail or luxury sector, with a proven track record of managing teams and driving business results.

Bachelor's degree in Business, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workplace culture.