Chanel Account Manager

Leicester • UK

Wednesday, July 9, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and its dedication to making a positive impact globally. As part of the esteemed Chanel Beauty division, the company emphasizes the uniqueness of each individual, fostering an environment where employees are encouraged to express their true selves through exceptional fragrance, makeup, and skincare offerings.

1. Lead and mentor a dynamic team to achieve results and develop individual talents.
2. Create an ethical and diverse work environment that fosters positive collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff rotas and operational zoning to ensure optimal client experience.
7. Communicate retail and stock needs effectively to relevant parties.
8. Provide feedback and reporting to influence strategic decisions.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace digital shopping trends and ensure a seamless omni-channel journey.
11. Resolve client service complaints holistically to ensure satisfaction.
12. Adhere to visual merchandising guidelines and maintain a welcoming environment.
13. Embody and promote Chanel's brand values and heritage.
14. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Excellent communication and storytelling abilities.
5. Curiosity and a commitment to continuous learning.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused abilities.
4. Empathy and coaching skills.
5. Strong communication and storytelling.
6. Self-awareness and stress management.

Proven experience in a leadership role within a retail environment, preferably in the luxury sector.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Additionally, Chanel provides employee recognition through service awards and exclusive product discounts.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values the unique perspectives and experiences of each individual, enhancing the diversity and effectiveness of its teams.