Chanel Account Manager

Leicester • UK

Friday, May 2, 2025

Chanel is an esteemed independent luxury brand renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel continues to uphold the pioneering spirit of its founder, Gabrielle Chanel, by fostering a unique and supportive environment for its employees. Chanel Beauty, a division of the brand, is dedicated to empowering clients through exceptional fragrance, makeup, and skincare offerings, encouraging self-expression and individuality.

1. Lead and inspire a team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Proactively address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies and procedures.
3. Facilitate regular team and individual communication to ensure collective knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives aligned with the brand's vision.
5. Oversee staff scheduling and operational zoning to ensure optimal client experience and floor coverage.
6. Communicate retail and collateral stock needs and provide feedback to influence strategies and recommendations.
7. Create consistent and memorable client experiences, considering the omni-channel journey and resolving service complaints holistically.
8. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming business environment.
9. Embody and share Chanel's brand values, heritage, and know-how with clients and the team.
10. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management abilities.
2. Strategic thinking and analytical skills.
3. Strong relationship-building and influencing capabilities.
4. Experience in performance management and team development.

1. Excellent verbal and written communication skills.
2. Ability to inspire and engage through storytelling.
3. Empathy, feedback, and coaching skills.
4. Self-awareness and stress management capabilities.
5. Enthusiasm, energy, and motivation.

Significant experience in a retail management role, preferably within the luxury beauty sector.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and service awards.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness, and encourages applications from diverse backgrounds to enrich its dynamic workforce.