Chanel Account Manager

Leicester • UK

Monday, March 3, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel continues to innovate in the realms of fashion, beauty, and fragrance, offering employees a unique environment to grow and excel. The brand is dedicated to fostering individuality and empowering its workforce to express their true selves.

1. Lead and mentor a team to achieve business results and personal development.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager.
3. Facilitate team communication to ensure collective knowledge and accountability.
4. Build and maintain Chanel's client portfolio through strategic data capture.
5. Develop and implement business initiatives aligned with brand vision and strategy.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Embody and promote Chanel's brand values and heritage.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Excellent verbal and written communication skills.
2. Strong relationship-building and influencing skills.
3. Ability to manage performance and provide effective feedback.
4. High level of self-awareness and stress management.
5. Enthusiastic and motivated with a commitment to continuous improvement.

Significant experience in a retail management role, preferably within the luxury sector.

Chanel offers comprehensive benefits including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture discounts, Chanel product discounts, and a service awards program.

Chanel is committed to fostering an inclusive culture that values individuality and diversity. The company encourages personal growth and collective progress, believing that the unique perspectives of each employee enhance team effectiveness and innovation.