Chanel Account Manager

Leeds • UK

Thursday, February 5, 2026

Chanel, a prestigious independent luxury brand, is renowned for its commitment to creative freedom and positive global impact. As part of the esteemed Chanel Beauty division, employees are encouraged to explore their unique potential, contributing to the brand's mission of empowering clients through exceptional fragrance, makeup, and skincare offerings. Chanel is a company that values individuality and supports its employees' growth and development within the brand.

1. Lead and inspire a dynamic team to embody Chanel values and deliver exceptional client experiences.
2. Manage day-to-day operations of the fragrance and beauty counter, ensuring retail excellence.
3. Drive business development through strategic planning, forecasting, and promotional strategies.
4. Recruit new clients and support clienteling initiatives to enhance customer relationships and loyalty.
5. Collaborate with the Retail Development Manager to review performance and develop growth strategies.
6. Oversee retail operations, including rota management, stock monitoring, and reporting.
7. Ensure flawless execution of brand activations, events, and in-store campaigns.
8. Set expectations for client service excellence, leading with authenticity and product expertise.

1. Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.

1. Ability to coach and develop a diverse team while fostering collaboration.
2. Passion for creating memorable, client-centric experiences.
3. Strategic thinking with strong commercial awareness.
4. Solution-focused approach in a fast-paced environment.

Leadership experience in a luxury or premium retail environment, preferably within beauty or fragrance.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Additionally, employees enjoy Chanel product discounts and recognition programs.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to contribute to Chanel's sustainability ambitions and are empowered to take ownership of their impact within the brand.