Chanel Account Manager

Kingston upon Thames • UK

Friday, December 13, 2024

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its esteemed legacy, Chanel Beauty empowers individuals to express their uniqueness through exceptional fragrance, makeup, and skincare products. The company fosters an environment where employees are encouraged to grow and contribute to the brand's enduring success.

1. Lead and mentor a dynamic team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Identify and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies and procedures.
3. Facilitate team communication to ensure collective knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff schedules and operational zoning to ensure optimal client experiences.
6. Communicate retail and collateral stock needs to relevant parties.
7. Provide feedback and reporting to influence business strategies.
8. Create personalized client experiences and build long-lasting relationships.
9. Ensure team adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Embody and promote Chanel's brand values and heritage.
11. Implement training and ensure compliance with uniform and grooming standards.

1. Proven leadership and management experience.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-oriented with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Strong communication and storytelling skills.
5. Curiosity and willingness to learn.
6. Self-awareness and stress management.
7. Integrity and ethical conduct.

Demonstrated experience in a leadership role within the luxury retail sector, with a focus on team management and client relations.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds to enrich its dynamic workplace.