Chanel

Account Manager

CHANEL is an independent company renowned for its commitment to creativity, human potential, and positive global impact. Founded by Gabrielle Chanel, the brand emphasizes individuality and supports personal journeys through its exceptional fragrance, makeup, and skincare creations.

1. Lead and mentor a team to achieve results and develop individual talents.
2. Create an ethical, diverse, and collaborative team environment.
3. Manage employee relations with support from the Retail Development Manager.
4. Facilitate team communication and share brand vision and business challenges.
5. Build CHANEL's client portfolio through data capture.
6. Develop business initiatives aligned with brand strategy.
7. Manage staff rotas and ensure optimal client experience.
8. Communicate retail and stock needs.
9. Provide feedback and reporting to influence strategies.
10. Create personalized client experiences and build long-lasting relationships.
11. Embrace digital shopping trends and resolve client service complaints.
12. Ensure adherence to visual merchandising guidelines.
13. Share brand knowledge and implement training.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and influencing skills
4. Empathy and coaching skills
5. Performance management and delegation
6. Verbal and written communication
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Integrity and ethics

Private Medical Insurance with family member inclusionOnline GP App with 24/7 appointmentsCycle Scheme participationPension and Life AssuranceRetail Discounts across various retailersEmployee Assistance ProgrammesArts & Culture Ticket DiscountsCHANEL Product Discounts and Employee Only SalesService Awards Programme with CHANEL Products and Retail Vouchers

CHANEL fosters an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. The role is based in Kingston-Upon-Thames.