Chanel Account Manager

Greenhithe • UK

Wednesday, May 14, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of the Chanel family, employees are encouraged to express their individuality and contribute to the brand's legacy of innovation and excellence. Chanel's parent company, Chanel S.A., upholds these values across its diverse portfolio, ensuring a cohesive and inspiring work environment.

1. Lead and mentor a dynamic team to achieve business goals and individual growth.
2. Foster a collaborative environment rich in ethics, integrity, and diversity.
3. Address and manage employee relations with support from the Retail Development Manager.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback to line manager to influence business strategies.
9. Create personalized client experiences and resolve service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Embody Chanel's brand values and share brand knowledge with clients and team.
12. Implement training and adhere to uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to build and empower a team through effective communication and coaching.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaboration and influencing skills.
4. Empathy and coaching capabilities.
5. Effective communication and storytelling skills.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.

Significant experience in a retail management role, preferably within the luxury sector.

Chanel offers comprehensive benefits including private medical insurance, pension plans, life assurance, retail discounts, arts and culture ticket discounts, and employee recognition programs. Benefits are designed to support employees' physical, financial, and mental wellbeing, as well as their lifestyle and professional growth.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from all backgrounds, valuing the perspectives and potential each candidate brings.