Chanel Account Manager

Glasgow • UK

Tuesday, July 1, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, innovation, and excellence. As part of the global luxury conglomerate, Chanel offers a dynamic work environment that fosters personal growth and professional development. The brand is dedicated to nurturing human potential and making a positive impact in the world, embodying the spirit of its founder, Gabrielle Chanel.

1. Lead and mentor a team to achieve results and develop individual talents in a collaborative environment.
2. Address and manage employee relations issues with support from the Retail Development Manager, adhering to local Chanel policies.
3. Facilitate team communication to ensure collective knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff rotas and operational zoning to ensure optimal client experience.
6. Communicate retail and collateral stock needs effectively.
7. Provide feedback and reporting to influence business strategies.
8. Create personalized client experiences and build long-lasting relationships.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming business environment.
10. Embody Chanel's values and share brand knowledge with clients and the team.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective communication and coaching.
4. Performance-oriented with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Effective communication and storytelling skills.
5. Curiosity and continuous learning mindset.
6. Self-awareness and stress management.

Previous experience in a leadership role within the luxury retail sector is required.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel is committed to fostering an inclusive culture that values diversity and encourages personal growth. The brand believes in the uniqueness of each individual, which enhances the effectiveness and complementarity of its teams. Chanel values the perspectives, experiences, and potential of all employees.