Chanel Account Manager

Glasgow • UK

Friday, May 23, 2025

Chanel, a prestigious and independent luxury fashion house, is renowned for its commitment to creativity, individuality, and positive global impact. As part of its esteemed Fragrance & Beauty division, Chanel offers an environment that nurtures personal growth and innovation, encouraging employees to express their unique talents. The brand is dedicated to empowering clients through exceptional fragrance, makeup, and skincare products, fostering confidence and self-expression.

1. Lead and mentor a dynamic team to achieve sales results and develop individual talents.
2. Create an ethical and diverse work environment that promotes positive team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client experiences.
7. Communicate retail and stock needs to relevant parties and provide strategic feedback.
8. Create consistent, personalized client experiences and manage service complaints holistically.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Serve as a Chanel brand ambassador, sharing brand knowledge and upholding grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Demonstrated ability to build and empower teams.
4. Experience in performance management and coaching.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused abilities.
4. Effective communication and storytelling skills.
5. Curiosity and continuous learning mindset.
6. Self-awareness and stress management.

Proven experience in a retail management role, preferably within the luxury sector.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, retail discounts, and employee recognition programs. Benefits are subject to eligibility and may change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand champions diversity and individuality, enhancing team effectiveness and complementarity. Chanel encourages applications from diverse backgrounds, valuing the unique perspectives and experiences each individual brings.