Chanel Account Manager

Glasgow • UK

Friday, May 9, 2025

Chanel, a distinguished name in the luxury fashion and beauty industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent company, Chanel values the uniqueness of each individual and fosters an environment where personal growth and professional development are paramount. As part of a global brand, employees are encouraged to contribute to the company's mission of delivering exceptional products and experiences that empower clients to express their true selves.

1. Lead and develop a dynamic team to achieve sales targets and enhance individual talents.
2. Foster a collaborative environment rooted in ethics, integrity, and diversity.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build and expand Chanel's client portfolio through strategic data capture.
6. Develop and implement business initiatives aligned with brand strategy.
7. Manage staff schedules and operational zoning for optimal client experience.
8. Communicate retail and stock needs to relevant parties.
9. Provide feedback and reporting to influence business strategies.
10. Create personalized client experiences and build lasting relationships.
11. Embrace and integrate digital shopping trends into the client journey.
12. Resolve client service complaints holistically to ensure satisfaction.
13. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
14. Serve as a Chanel ambassador, embodying the brand's values and heritage.
15. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Excellent communication and storytelling skills.
5. Empathy and coaching abilities.
6. Performance-driven and decisive.
7. Adaptability and continuous learning mindset.

Substantial experience in retail management, preferably within the luxury beauty sector, with a proven track record of leading teams and driving business growth.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, and access to employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values diversity and encourages applications from individuals with varied perspectives and experiences, believing that each person's uniqueness enhances team effectiveness and innovation.