Chanel Account Manager

Glasgow • UK

Tuesday, March 11, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to the freedom of creation and the cultivation of human potential. As part of its mission to make a positive impact globally, Chanel offers a dynamic work environment where individuality is celebrated. The brand is a leader in the luxury fashion and beauty industry, providing exceptional fragrance, makeup, and skincare products. Chanel is dedicated to empowering its employees and clients alike, ensuring that each person can express their unique identity through its creations.

1. Lead and mentor a team to achieve results and develop individual talents.
2. Create an ethical, diverse, and collaborative team environment.
3. Address and manage employee relations issues with support from the Retail Development Manager.
4. Facilitate team communication to ensure collective knowledge.
5. Share the brand vision and empower the team while holding them accountable.
6. Build Chanel's client portfolio through data capture and business initiatives.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to necessary parties.
9. Provide feedback and reporting to influence strategies.
10. Lead by example in creating personalized client experiences.
11. Embrace digital shopping trends and resolve client service complaints holistically.
12. Ensure adherence to visual merchandising guidelines.
13. Implement training and ensure respect for uniform and grooming guidelines.

1. Proven leadership and management experience.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Excellent verbal and written communication skills.
2. Collaborative and relationship-focused.
3. Curious and proactive in learning.
4. Strong self-awareness and stress management.
5. Trustworthy with high integrity and ethics.

Significant experience in a leadership role within the luxury retail sector is required.

Chanel offers comprehensive benefits, including private medical insurance, pension, life assurance, retail discounts, mental wellbeing support, arts and culture ticket discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspective and potential each candidate brings.