Chanel Account Manager

Gatwick Airport • UK

Monday, September 15, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of the esteemed luxury fashion industry, Chanel offers a unique work environment where individuality is celebrated and nurtured. The brand's mission in the beauty sector is to empower clients to express their true selves through exceptional fragrances, makeup, and skincare products.

1. Lead and mentor a team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Proactively manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies.
3. Facilitate team communication to ensure collective knowledge and accountability.
4. Develop Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff rotas and operational zoning to ensure optimal client experience.
6. Communicate retail and stock needs to relevant parties and provide feedback to influence strategies.
7. Create personalized client experiences and resolve service complaints holistically.
8. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming environment.
9. Embody Chanel's values and share brand knowledge with clients and team members.
10. Implement training and maintain uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to build and empower teams through effective communication and coaching.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Empathy and coaching abilities.
5. Effective communication and storytelling.
6. Curiosity and continuous learning.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

Significant experience in a retail management role, preferably within the luxury sector.

Chanel offers comprehensive benefits including private medical insurance, pension, life assurance, retail discounts, arts and culture ticket discounts, and employee recognition programs. Benefits are subject to eligibility and may change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and encourages applications from individuals with varied perspectives and experiences.