Chanel Account Manager

Gateshead • UK

Monday, October 27, 2025

CHANEL is a prestigious independent company renowned for its commitment to creative freedom, human potential cultivation, and positive global impact. As part of its mission, CHANEL Beauty seeks to empower individuals by highlighting their unique qualities through exceptional fragrance, makeup, and skincare products. The brand is celebrated for its rich heritage and innovative spirit, continually striving to set new benchmarks in the luxury fashion industry.

1. Lead and mentor a dynamic team to achieve business results and develop individual talents.
2. Create an ethical, diverse, and collaborative team environment.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate team communication to ensure knowledge sharing.
5. Convey the brand vision and business challenges to empower and hold the team accountable.
6. Build CHANEL's client portfolio through strategic data capture.
7. Develop business initiatives aligned with brand vision and strategy.
8. Manage staff rotas and operational zoning for optimal client experience.
9. Communicate retail and stock needs to relevant parties.
10. Provide feedback and reporting to influence business strategies.
11. Create personalized client experiences and build long-lasting relationships.
12. Embrace digital shopping trends and facilitate omni-channel experiences.
13. Resolve client service complaints holistically.
14. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
15. Implement training and ensure compliance with uniform and grooming standards.

1. Proven leadership and management capabilities.
2. Strategic and analytical thinking skills.
3. Strong relationship-building and influencing abilities.
4. Ability to develop and empower team members.
5. Performance-driven with a focus on continuous improvement.

1. Excellent verbal and written communication skills.
2. Curiosity and personal agility.
3. Self-awareness and stress management.
4. Enthusiasm and motivation.
5. Integrity and ethical conduct.

Significant experience in a retail management role, preferably within the luxury fashion or beauty industry.

CHANEL offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, retail discounts, mental wellbeing programs, and lifestyle perks such as arts and culture ticket discounts. Employee recognition programs are also available.

CHANEL fosters an inclusive culture that encourages personal growth and collective progress. The company values diversity and believes in the unique contributions of each individual to enhance team effectiveness.